Salon Policy & Procedures
Having the proper policies and procedures is only the beginning of excellent customer service. Our professionalism and talent of our stylists are noted for their friendliness, courtesy, and competence. We know how you are treated while in our salon, will determine whether you come back. We work hard to make all customers feel like saying, “WOW!” by giving them service that exceeds their expectations.
These policies and procedures below will help us to provide the service you deserve.
Running Late For Appointment
We understand life is crazy and things happen. However, if you are running more than 10 minutes late according to our clock the appointment may have to be rescheduled. We will do what we can to get you in as soon as we can.
We kindly request at least a 24 hour notification for appointment changes or cancellations. If you are scheduled for a weekend or evening appointment (highest in demand) and/or a color service, we respectfully request a 48 hour cancellation notice. To cancel or reschedule simply click on “My Account” at the top of our website. Once logged into Schedulicity, click on “Home”, then click on “Cancel/Reschedule” tab, make your selection. As always, we would love to hear from you…give your stylist a call at (530) 222-2968.
Missing an appointment without notice of cancellation will result in a 50% charge for that service on your next visit. We understand some situations are unavoidable, and we will consider those situations individually. No-Shows take large blocks of time we could be serving other guests. If you are unsure of an upcoming appointment time, you can log into your account on our website or we welcome you to give us a call.
Refund Policy on Salon Services
Razors Edge Salon does not refund service fees in as much as the service has been rendered. However, if a guest is unhappy with their service, we do request the opportunity to redo the service for them to their satisfaction. The guest may see the same stylist or request a new stylist. Razors Edge Salon stands behind the professionalism and talent of all our stylists, but understands from time to time different personalities and levels of education make better matches than others.
If a guest is unhappy with their haircut or color service, they have one week, from the date of their original service, to return to our salon for a No Charge corrective service. If the guest is returning because they have decided they do not like the cut our color they chose, the service will not be free of charge.
Return Retail Product
If for any reason you are unhappy with the retail product purchased, you have two weeks to return the product for a full refund or an even exchange of another professional product. If the product is kept and used for over a two week period, there will be a 25% use fee of the returned product.
Children in Salon
As a community focused salon, Razors Edge Salon welcomes families and children. Please remember, however, our salon is not a child proof environment. Many chemicals, hot tools and sharp objects are being used at all times, in addition to being next to a very dangerous and busy road. To ensure the safety of the children and guests; Please no children in the stylist room, unless the child is scheduled for an appointment. If a parent brings a child, during the parent’s reserved service time, and the child is left unattended or is causing the service to exceed scheduled time, the service will need to be rescheduled at a later time when the child is not present. The liability is too great for Razors Edge Salon to assume responsibility for children that are unattended. We aim to keep Razors Edge Salon environment as relaxing as possible for our guests, so please keep this in mind if your children must accompany your visit.
Animals and Pets
The only animals permitted inside of Razors Edge Salon’s premises are approved service dogs. Law of the California State Board of Cosmetology permits no other animals within the salon. We can’t allow them inside, and we don’t want you to leave them in the car, so please leave them at home.
Lost or Forgotten Items
Razors Edge Salon is not responsible for items lost or forgotten during your appointment with us. We ask that clients keep up with their personal belongings, and in case of left items, we will keep the items for 2 weeks. If not claimed, the items will be donated to the charity of our choice.
Payment Method Accepted
Razors Edge Salon accepts MasterCard, Visa, Discoverer, checks and cash for our services. Hair products and retail merchandise may also be purchased using these methods.